Refund policy

Return and Refund Policy

1. General Return Policy At Zestia, operated by TABLE CIRCLE LIMITED, we want you to be completely satisfied with your sports equipment and gear. If you are not entirely happy with your purchase, we offer a straightforward return process. We accept returns within 30 days of the delivery date.

2. Eligibility for Returns To be eligible for a return and full refund, the following conditions must be met:

  • The item must be returned within 30 days of receiving your order.

  • The item must be unused, unworn, and in the exact same condition that you received it.

  • The item must be in its original packaging with all tags, manuals, and accessories included.

  • Gift cards, downloadable software products, and personalized or custom-made sporting items are strictly non-returnable.

3. Return Shipping Costs

  • Defective or Incorrect Items: If you receive an item that is damaged, defective, or incorrect due to our error, Zestia will cover the full cost of return shipping. We will provide you with a pre-paid return shipping label.

  • Customer Remorse (Change of Mind): If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you (the customer) will be responsible for paying the return shipping costs.

4. Restocking Fees We do not charge any restocking fees for returned items.

5. How to Initiate a Return To start a return, please follow these steps:

  1. Email our customer support team at customerservice@zestia.co.uk with your order number and the reason for your return.

  2. If your return is accepted, we will send you detailed instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

6. The Refund Process Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Visa, Mastercard, American Express, Klarna, Apple Pay, Google Pay).

7. Late or Missing Refunds Please note that it can take some time for your bank or credit card company to process and post the refund. Typically, this takes 5 to 10 business days. If you have not received your refund after this period, please check your bank account again, contact your credit card company, and then your bank. If you have done all of this and still have not received your refund, please contact us at customerservice@zestia.co.uk.

8. Exchanges We currently only replace items if they are defective or damaged upon arrival. If you need to exchange an item for a different size or colour, the fastest way to ensure you get what you want is to return the original item for a refund and make a separate purchase for the new item.

9. Contact Information For any questions regarding our Return and Refund Policy, please reach out to us:

  • Store Name: Zestia

  • Legal Business Name: TABLE CIRCLE LIMITED

  • Company Registration Number (CRN): 16822515

  • Business Address: 292176 Office Suite 29a, 3/F, 23 Wharf Street, London, SE8 3GG, United Kingdom

  • Email: customerservice@zestia.co.uk

  • Phone: +44 191 498 0837