Shipping policy

Shipping Policy

1. General Information Welcome to Zestia, operated by TABLE CIRCLE LIMITED. We are dedicated to providing you with premium sporting goods and equipment. This Shipping Policy outlines our shipping processes, timelines, and terms to ensure a smooth and transparent shopping experience. By placing an order with us, you agree to the terms set forth below.

2. Shipping Destinations

Currently, we exclusively ship within the United Kingdom. We do not offer international shipping at this time.

3. Shipping Costs

We are pleased to offer Free Standard Shipping on all orders within the United Kingdom. There are no minimum purchase requirements or hidden delivery fees.

4. Order Processing and Delivery Times

To provide full transparency, our delivery framework is divided into processing time and transit time:

  • Order Processing Time: 1 to 2 business days (Monday to Friday). This includes order verification, quality checks, packaging, and dispatch. Orders placed on weekends or public holidays will begin processing the following business day.

  • Transit Time: 3 to 5 business days (Monday to Friday). This is the time it takes for the courier to deliver the package to your address once it has been dispatched from our facility.

  • Total Expected Delivery Time: 4 to 7 business days from the moment your order is placed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to trace your package. Please allow up to 24 hours for the tracking information to update on the courier's system.

6. Delays and Unforeseen Circumstances

While we strive to adhere strictly to our stated processing and transit times, occasional delays may occur due to unforeseen circumstances (e.g., severe weather, postal strikes, or peak holiday volumes). In the rare event of a significant delay, our customer service team will promptly contact you to provide updates.

7. Undeliverable Packages and Incorrect Addresses Please ensure that all shipping information provided at checkout is accurate and complete. Zestia (TABLE CIRCLE LIMITED ) is not responsible for packages delayed, lost, or returned due to incorrect or incomplete delivery addresses provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange redelivery.

8. Lost or Damaged Items in Transit

We take utmost care in packaging your sporting equipment. However, if your order arrives damaged or is presumed lost in transit, please contact our Customer Service team within 48 hours of the expected delivery date. We will initiate an investigation with the courier and ensure you receive a replacement or a prompt resolution.

9. Contact Information

If you have any questions or require further assistance regarding your shipping, please do not hesitate to contact us:

  • Trading Name: Zestia

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    Legal Business Name: TABLE CIRCLE LIMITED

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    Company Registration Number (CRN): 16822515

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    Business Address: 292176 OFFICE SUITE 29A, 3/F 23 WHARF STREET LONDON ENGLAND SE8 3GG

  • Email: customerservice@zestia.co.uk

  • Phone: +44 191 498 0837

  • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (GMT)